Shipping policy

Thank you for shopping with Kaua’i Moringa! We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy below to understand how we process and ship orders.

1. Shipping Destinations

We currently ship to:

  • All 50 U.S. states, including Alaska and Hawaii.
  • U.S. territories (shipping times may vary).
  • International destinations (additional fees and customs regulations may apply).

2. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • If you place an order after 12:00 PM PST, it will be processed on the next business day.

3. Shipping Options and Costs

  • Standard Shipping: Delivery within 3–8 business days (cost calculated at checkout).

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress.

5. Delayed or Lost Shipments

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances or shipping carrier issues. If your order has not arrived within the estimated timeframe:

  1. Check your tracking information for updates.
  2. Contact us at support@kauaimoringa.com for assistance.

6. International Shipping

For international orders:

  • Additional shipping fees may apply, and these will be calculated at checkout.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country.
  • Delivery times may vary depending on customs processing.

7. Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

  • If an incorrect address is provided and the package is returned, we may charge a reshipping fee to resend the order.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of delivery:

  • Email: support@kauaimoringa.com
  • We may request photos of the damaged items for verification and will work to resolve the issue promptly.

9. Questions or Concerns?

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Kaua’i Moringa
Email: support@kauaimoringa.com

Thank you for choosing Kaua’i Moringa! We appreciate your support and look forward to delivering our high-quality products to your doorstep. 🌿